Privacy Policy

Effective Date: 7-May-2026

At Hope Survives, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our website, programs, events, support groups, community spaces, and services. By using our website or participating in our programs or community, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to support our mission of providing resources, support, wellness opportunities, and community for individuals and families impacted by brain injury.

Personal Information

We may collect personal information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Donation and transaction information

  • Program or event registration details

  • Information submitted through contact forms, support requests, workshop registrations, surveys, applications, or community participation

Sensitive Information

Because Hope Survives serves individuals and families impacted by brain injury, participants may voluntarily share personal or health-related information during support groups, workshops, forms, prayer requests, community discussions, or other interactions.

Hope Survives is not a medical or healthcare provider, and information shared with us is not protected under HIPAA unless otherwise required by law. We encourage participants to use discretion when sharing sensitive information in community spaces or group settings.

Non-Personal Information

We may automatically collect certain non-personal information, including:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Pages visited and time spent on the site

  • Cookies and analytics information

2. How We Use Your Information

We may use collected information to:

  • Provide and improve programs, workshops, support groups, and services

  • Process donations, registrations, purchases, or applications

  • Communicate with you regarding events, updates, newsletters, resources, or organizational announcements

  • Facilitate community engagement and participation

  • Respond to inquiries, requests, or feedback

  • Maintain the safety, integrity, and functionality of our website and platforms

  • Analyze organizational impact, engagement, and program effectiveness

  • Fulfill merchandise orders through trusted third-party partners

We do not sell your personal information.

3. Information Sharing

We may share limited information with trusted third-party vendors, service providers, contractors, or approved volunteers who assist us in operating Hope Survives and delivering services. This may include:

  • Donation and payment processors

  • Event or webinar platforms

  • Email and communication platforms

  • Website hosting providers

  • Community platform providers

  • Merchandise fulfillment partners

  • Analytics and technology providers

We only share information reasonably necessary to support organizational operations and require reasonable confidentiality and security protections where appropriate.

4. Community Spaces & User Content

Hope Survives may offer online community spaces, support groups, chats, forums, virtual gatherings, or interactive features where participants may voluntarily share information or experiences.

Please remember that information shared within community spaces may be visible to other participants. While we encourage respectful and confidential participation, Hope Survives cannot guarantee that other participants will maintain confidentiality.

We reserve the right to moderate, remove, or restrict content or participation that violates our policies, harms others, or conflicts with our mission and values.

5. Your Privacy Choices

You may request to:

  • Access or update your personal information

  • Opt out of marketing or newsletter communications

  • Request deletion of personal information where applicable

  • Ask questions about how your information is used

You may unsubscribe from promotional emails at any time using the unsubscribe link included in communications.

Certain operational or transactional communications may still be sent when necessary for participation in programs, events, donations, or services.

To exercise your privacy rights, contact us at: hi@hopesurvives.org

6. Cookies and Tracking

Hope Survives may use cookies and similar technologies to improve website functionality, analyze usage patterns, and enhance user experience.

You may disable cookies through your browser settings; however, portions of the website may not function properly as a result.

7. Data Retention & Storage

We retain personal information only for as long as reasonably necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, maintain organizational records, and enforce agreements.

Information may be securely stored using trusted third-party platforms that support Hope Survives’ operations, including communication, donation processing, event registration, community engagement, analytics, and program administration tools.

Access to personal information is limited to authorized Hope Survives staff, contractors, board members, and approved volunteers with a legitimate organizational need.

When information is no longer needed, we take reasonable steps to securely delete, anonymize, or archive it in accordance with applicable laws and organizational practices.

8. Security of Your Information

Hope Survives takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, misuse, or loss.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Platforms & External Links

Our website, emails, programs, or community spaces may contain links to third-party websites, platforms, or services operated independently from Hope Survives.

These third parties maintain their own privacy policies and practices. Hope Survives is not responsible for the privacy practices, content, or security of external services or websites.

10. Donation & Payment Information

Donations and purchases made through Hope Survives may be processed through secure third-party payment providers.

Hope Survives does not directly store complete payment card information on its servers.

11. Children’s Privacy

Hope Survives does not knowingly collect personal information from children under the age of 13 without appropriate parental or guardian involvement.

If we become aware that personal information has been collected from a child in violation of applicable laws, we will take reasonable steps to delete such information.

12. International Users

Hope Survives primarily operates in the United States. By interacting with our website, programs, or services from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or organizational changes.

Updated versions will be posted on this page with a revised Effective Date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your information, please contact us:

Hope Survives
Email: hi@hopesurvives.org