Introduction to the
Hope Survives Community Portal

Your community, resources, and recovery - all in one place.

We are excited to welcome you to our community portal!

Below you’ll find a guide with step-by-step instructions on how to access our community.

Questions? Need help with access? Email: hi@hopesurvives.org

Quick Start Setup

1) Access the Portal

  1. Simply access via web browser (app.hopesurvives.org) or download onto your phone:

2) Create an Account

The first time you access the app, click “sign up” in the top right corner to create your free account.

Once logged in, you can then edit your profile.

3) Edit Your Profile

  1. Click your profile icon in the top right corner

  2. In the top right corner select

  3. You can edit your name, username, update your password, and edit your bio

  4. Hit “Save” at the bottom once you're done

Profile Edit Icon

Resetting Your Password

  1. Click “Menu” in lower right corner

  2. Click the “...” in lower left corner

  3. Select “View profile”

  4. In the top right corner select

  5. You can scroll down and update your email & password

Profile Edit Icon

We’re here to help!

Reach out to us: hi@hopesurvives.org if you have any questions or need help accessing our app community!

Navigating the app homescreen

Navigating the Home Screen

Navigating the Menu

Current community boards include:

  • Hope After Head Injury: For brain injury survivors

  • Hope for Family: For family members, caregivers, and loved ones of those with an injury

  • Hope for Couples: For survivors and their partners navigating recovery together

  • Found Connection: For survivors seeking community support beyond their immediate family

  • Renewed by Faith: For those who wish to integrate faith into their recovery journey

You’ll only see and access the community boards for the ones you join. This helps ensure that each conversation stays relevant, respectful, & aligned with the needs of that group.

Common Questions

How do I update my information?

  1. Click your profile icon in the top right corner

  2. In the top right corner select

  3. You can edit your name, username, update your password, and edit your bio

  4. Hit “Save” at the bottom once you're done

Profile Edit Icon

What if I forget my password?

  1. On the login screen, select “Forgot password?”

  2. Enter the email you registered with

  3. An email will be sent to you with further instructions

How do I find the Hope Survives Courses?

  1. Navigate to “Menu” in the lower-right corner

  2. Select “Healing Hub”

  3. View all available courses available & Enroll in any that interest you

How do I control notifications?

  1. Click your profile icon in the top right corner

  2. In the top right corner select

  3. You can scroll down and update “Push notifications” to update how you receive alerts

  4. You can scroll down and update your email & password

Profile Edit Icon

How do I find/access Spaces?

Spaces are permissions-based chat rooms, currently used for our volunteer teams. If you do not see “Spaces” in your app, please either send a direct message to @HopeSurvives in the app or email hi@hopesurvives.org with the email you registered in the app with

  1. Click “Spaces” in the center bottom bar

  2. Click “Discover”

  3. Select “follow” next to any room
    you would like to participate in

  4. Any room you followed, should now also show under the “Follow” tab

How do I give feedback? / How do I report a bug?

There are two ways to provide feedback or report something to the team.

  1. Email hi@hopesurvives.org and share what happened

  2. Send a message in the app to report what happened. To do so:

    • Select messages in the top
      right corner of the app

    • Select the + in the top right corner

    • Select “Send DM,” search for “@HopeSurvives,” and select ‘continue’

    • Write you message to the Hope Survives Team